They have since started using DocuSign eSignature for more sensitive documents like W-9s. Since first rolling out DocuSign eSignature in its education department, Seattle Opera has expanded adoption throughout the entire organization and hopes to eventually replace every paper contract with a digital one. With DocuSign eSignature, Seattle Opera reimagined every operation By going digital, we recover the time they spent scanning, reprinting and managing all those big files of paper,” explained Betz-Zall. “They wanted to stop receiving massive packets of paper contracts from us. The unions that represent many of the performers that work with the Seattle Opera quickly embraced digital documents and eSignature. And because it digitally stores them in an internal digital repository, we can track the status of each from start to finish and know exactly where documents are stored, as well as who needs to review and sign them next.” “With DocuSign, we get completed contracts back in minutes instead of weeks or months. DocuSign eSignature also interfaced perfectly with the company’s new accounting software, making it fast to deploy and very easy for the staff to begin using.Īccording to Betz-Zall, the results were almost immediate. With DocuSign eSignature, the department no longer needed to track and store massive paper files and can now digitally send a set of contracts out to ten or even twenty recipients at a time. With DocuSign eSignature, the department can easily and quickly gather signed parent permission forms for children that attend performances on school field trips.Īfter a successful roll-out of this initial use case, Seattle Opera’s accounting team adopted the solution. Almost immediately, the company experienced the ease of use and efficiency that DocuSign eSignature enabled.
#SEATTLE OPERA WAGNER TRIAL#
Seattle Opera ran an initial trial of DocuSign eSignature in its education department. Transforming Seattle Opera’s agreements with DocuSign eSignature But once a show is ready to open, those same contracts that were often signed months or years before need to be retrieved, which proved a difficult task for Seattle Opera and their paper contracts. When the Seattle Opera begins work on a performance, they send out and collect certain documents, like performer contracts.
Managing archived paper contracts also proved challenging. That process could take a month or more.” “The performer might sign it or come back with questions and then we’d have to make changes and re-send it. The Seattle Opera’s paper-based processes were complex and exceptionally slow, especially when trying to secure contracts with performers from around the world, “We would first send a paper contract to a performer’s agent who would then mail it to the performer, often in a completely different country,” said Marissa Betz-Zall, CPA and CGMA of the Seattle Opera Company.
#SEATTLE OPERA WAGNER MANUAL#
Seattle Opera’s manual agreement processes were slow and inefficient Starting in the education department, the Seattle Opera used DocuSign eSignature to become a paperless organization and then expanded the solution’s more efficient agreement workflows to all of its departments. But because both departments were using paper-based, manual workflows for the signing and delivery of agreements, the signing process became complicated, time-consuming and costly. Not only does it take time to perfect the logistics of the live performance, but the company needs to complete a lot of paperwork before every opening night.įor instance, Seattle Opera’s accounting and education departments send and collect signatures on many important forms-from performer and union contracts to parent permission forms prior to field trips. The company is known for its community programs as well, and hosts school performances, radio broadcasts, and community engagement initiatives that reach more than 400,000 people of all ages annually.īefore any performance, Seattle Opera often spends years in advance preparing and planning for a production. The company has earned recognition for the quality of its productions, which see more than 80,000 attendees each year. Founded in 1963, the Seattle Opera Company is one of the leading opera companies in the United States and is especially known for its extraordinary productions of the Wagner operas, including Wagner’s epic Ring.
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